Here you'll find answers to some of our most Frequently Asked Questions. If you can't find an answer to your specific question, please be sure to check the individual product pages or submit a support request.

Do you make custom cases?

Minimum quantities are required. Contact our Industrial Division at 800-783-0087 or see our Custom Cases page. Top↑

Does a Warranty Card come with my case?

No warranty card is necessary. Just remember to keep your proof of purchase. Top↑

How long will a repair take?

Usually about two weeks from the time we receive your case. Top↑

What do I have to do before I return my case or rack for repair?

Contact our Customer Service Department at 800-783-0087 for a Return Authorization Number. Top↑

What is a Rack Space or Rack Unit?

A standard Rack Unit is 1.75 inches (4.445 cm) in height. Top↑

Where will I find my model number on my case?

It is not on your case. You will find the number on your original proof of purchase receipt. That is why it important to keep your original receipt. Top↑

Whom do I call for replacement parts?

Contact our Customer Service Department at 800-783-0087. Top↑