We have reproduced our warranties below for your convenience. If you are the original owner and need to request replacement parts for products under warranty, please send us a request through our Support Request form or call us at 800.654.5992. To purchase replacements parts directly, please visit our SKB Parts Store.
SKB brand hardshell cases are fully warranted against defects in materials and craftsmanship for the life of the case to the original owner. That means, if your case breaks, SKB will supply replacement parts, repair the case, or replace your case for as long as you own it (in some instances, cases get redesigned and certain components are no longer available for older models). Proof of Purchase is required for all warranty claims. Electronic components in SKB brand hardshell pedalboard systems are warranted for five years from date of purchase. Soft cases and gig bags are warranted for one year from date of purchase. SKB is not responsible for the shipping cost of the case to our facility. However, SKB will cover all of the costs of repairs and/or replacements, as well as the return shipping. To request a return authorization for a warranty claim, please contact our customer service department at our online Support Request form or by calling us at (800) 654-5992.
Offered with all ATA-rated SKB Sports Hard Cases, no registration required. SKB will cover up to $1500 to repair or replace equipment damaged by a commercial airline carrier while secured in one of our ATA-rated cases. If your gear has been damaged on a flight, first file a claim with the airline (SKB recommends keeping copies of all documents related to your claim and taking pictures of damages whenever possible). Once the claim has been settled, submit it and related documents to SKB for review. SKB may provide up to $1500 to cover any outstanding cost above the airline's claim amount. For more information on this warranty program, please contact our customer service department at (800) 654-5992.
SKB ATA Sport Cases are crafted to exceed the ATA (Airline Transportation Association) specification 300, category 1 rating. This specification establishes a stringent standard for transport container design ensuring the product's ability to withstand a minimum of 100 trips by air. SKB ATA-rated cases are molded from ultra-high molecular weight polyethylene, the material specified by the U.S. military for cases and containers built to withstand the toughest field conditions imaginable.The case color runs through the material so scratches are invisible and the "poly" is impervious to all solvents, oils, fuels and acids.
Every case detail is purposefully designed to optimize function. The molded-in configuration of bumpers and ribs are designed to absorb shock and vibration as well as provide protection for exposed hardware. The ribs give the case superior rigidity and create the unique male / female mating system for secure stacking. The aluminum valance on SKB cases provides a reliable "tongue and groove" closure and a neoprene "o-ring" gasket keeps out harmful moisture. Heavy-duty, die-cast locking latches are engineered for a lifetime of easy, smooth service. These quality latches are field replaceable and are guaranteed for the life of the case.
SKB Soft Products are fully warranted to the original owner against defects in materials and craftsmanship for one (1) year from purchase. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, are not covered.
Cases with our Five Year Warranty are warranted for five (5) years to the original owner against defects in materials and craftsmanship. Any defects in workmanship will be covered by SKB. Damages due to accident, improper care, negligence or normal wear, where SKB is not at fault, are not covered.
SKB's Products are manufactured under quality control standards and are guaranteed to be free from defects in material and workmanship.
Any material that is shown to be defective upon receipt of the product will be replaced without charge.
Purchaser agrees that in no event shall SKB be responsible for any damages beyond the replacement of any defective product in accordance with the proceeding warranty, and that in no event shall SKB be liable or responsible for damages of any kind whatsoever that may result from the use or installation of this product.
If purchaser does not agree to these terms, please return this product in its original packaging within fifteen (15) days from the date of purchase for a full refund.