Here you'll find answers to some of our most Frequently Asked Questions. If you can't find an answer to your specific question, please be sure to check the individual product pages or submit a support request.


Do you make custom cases?

Yes. Minimum quantities are required. Contact our Music Division at 800-410-2024 Top↑


Does the GigRig come with wheels?

Only our SKB19-R1010 and SKB19-R1406 models come with the wheels standard. In order for the Mini GigRig to have castors you would need the SKB-1906 Roto Roller Top↑


How do I know which D/C polarity my pedals need?

Most effects pedals are marked somewhere on the pedal (either near the power connector or on the bottom of the pedal). It might also be mentioned in the owner's manual. Otherwise, you should check the website of the manufacturer or contact the manafacturer of the pedal you are wondering about. The polarity switch on the PS-55 represents "center" polarity (the polarity at the center of the plug) Top↑


How do I register my case or rack for the lifetime warranty?

You may register yourself as the original owner of the case or rack at SKB Music Division Product Registration. Top↑


How do I request replacement parts?

Original owners of SKB brand hardshell cases may order replacement parts online at no cost and with free shipping. To request field replaceable parts please visit the SKB Store for instructions. You will receive a discount code for use at the SKB Store equal to the online price of the replacement parts you need. Top↑


How long will a repair take?

A repair usually takes about two weeks from the time we receive your case. Top↑


Is it possible to update my older case with the new TSA latches?

No. Only newer SKB products are designed to accommodate this new latch. Older model cases can not be retrofitted. Top↑


On the PS-45, how do you connect pedals for the front of my preamp AND the effects loop?

The following information is based on looking at the PS-45 from the "performance" position with the audio connections in front of you on the right side of the PS-45. To further illustrate the point of reference, the "Bottom row" (as it is called in the following information) is represented by an audio jack on the far right labeled "To Pedal." The "Top Row" (as it is called in the following information) is represented by an audio jack on the far right labeled "From Guitar." The ">" basically represents a connection (patch/audio cable). Hereís how you do it: Bottom row config: To Pedal > input of 1st pedal that belongs in front of the preamp* > daisy chain through remaining pedals that belong in front of preamp > output of last pedal that belongs in front of the preamp> From pedal (bottom) > Left/Mono > amp input... Top row config: guitar > From Guitar. Output of last pedal that belongs in amp fx loop > From Pedal (top) > PS-45 Send > amp fx loop return > amp fx loop send > PS-45 Return > Right (To Amplifier Input) > input of 1st pedal that belongs in amp fx loop... *preamp represents the place you plug into on the front of your amp. Some people have rack gear that has a separate preamp and power amp. With a standard amp head or combo amp, you plug into the ampís input and you are introducing the signal to the preamp. When you plug into the return of the effects loop, you are introducing the signal to the power amp section of your amp. Top↑


On the PS-55, I tried to run my amp's footswitch through the board, but it doesn't function properly in that configuration?

Configuration 3 & 4 in the manual show an amp footswitch connected through the PS-55. This is based on a number of amp footswitches that use a T/S (Tip/Sleeve)1/4" cable to connect to the amp. if your amp's footswitch is T/R/S (Tip/Ring/Sleeve) or a proprietary cable, these configurations will not work. Top↑


On the PS-55, the cable tester and headphone amp work, but my pedals don't power on?

It is important to make sure that the proper polarity has been selected on each D/C output for the pedal it is attached to. Most pedals are "center negative" type pedals and if you have the output set to positive, these pedals won't power up. Top↑


On the PS-55, what are the DC output current ratings?

ALL of the DC outputs on the PS-55 are 100mA. There are two 9VAC outputs that are rated at 1.3A (1300mA), however, every DC output is rated at 100mA (9VDC, 12VDC, 18VDC, 24VDC and the two variable DC outputs). All outputs have their own winding on the transformer and are isolated. Top↑


On the PS-55, what is the purpose of the Guitar Buffer Preamp?

Some guitarists like to use long cables between their guitar and the pedalboard so they can move around more on the stage. The problem with long cables is the drop in gain. The Guitar Buffer Preamp allows you to get that gain back and have it BEFORE your guitar signal gets to the pedals. Another way to use it is when you have two guitars that you like to use and one guitar has a hotter output than the other one. Usually, when you switch guitars, you have to make a bunch of setting adjustments on your pedals to compensate for the weaker guitar (and adjust the pedals again when you switch back to the hotter guitar). Instead, plug the hotter guitar into the Guitar Buffer preamp bypass and adjust all of your pedals the way you like them. Now, when you switch to the weaker guitar, unplug from the Bypass and plug into the Guitar Buffer Preamp and bring the gain up to match the hotter guitar. This way, you donít have to keep adjusting all of your pedals every time you want to switch guitars! Top↑


What cables are included with the PS-55?

A power cable for connecting the PS-55 to a wall outlet and an assortment of output power cables. No audio cables are supplied (mainly because most guitarists like to use their favorite brand of cable. We do include a cable tester for people that like to build their own cables) Top↑


What do I have to do before I return my case for repair?

Contact our Customer Service Department at customerservice@skbcases.com or 800-410-2024 for a Return Authorization Number. Please have the model number of the case on hand. Top↑


What is a rack space?

A standard rack space is 1.75 inches (4.445 cm) in height and 19 inches (48.26 cm) in width. Rack spaces are commonly called "U" or "RU" as in 12U rack or 14RU mixer. Top↑


What is the weight for the GigWings and how much will they hold?

Each GigWing weighs 5.5 pounds and will hold up to 50 pounds. Top↑


What size cases do I need for my drums?

Our drum cases are designed with extra room to accommodate hardware/hoops mounted on the drum. If you have an 8x8 drum, get our 8x8 case. It's not necessary to "allow" for extra space in the case, because it's already designed in. However, if your drums have RIMS (Resonance Isolation Mounting System) or some other type suspension system, you will have to make allowances for it, which is why we provide the dimensions for all of our drum cases. Top↑


What type of power supply comes with the PS-15 pedalboard?

The pedalboards come with a 120 V AC 9V DC 500 m/amps regulated power adaptor with a negative tip. Top↑


Where will I find my model number on my case?

It is not on your case. You will find the number on your original proof of purchase receipt. Top↑


Which pedal goes first (what is the "order" for connecting pedals?)

The closest thing to a "standard" is that the tone based pedals (wah, EQ, overdrive, etc.) should go in front of the Preamp and time based pedals (delay, reverb, chorus, etc.) after the Preamp (in the effects loop). This is not the law, but a rule-of-thumb. There is a helpful article from Boss at the URL: http://media.bossus.com/bugonline/how_to.asp?art=order Top↑


Why isn't there any A/C outlets on the PS-55 like there are on the PS-45?

The PS-55 is a pedalboard designed to be used all over the world, so it includes a dual voltage feature (115/230VAC) so you can plug it in anywhere. While the extra A/C outlets might have been useful for someone in the U.S., a guitarist in the U.K., Germany or Japan would see it as a waste. Since you have to get A/C power out to the PS-55 anyway, use a powerstrip for the one or two pedals that you might need outlets for and run the rest off of the PS-55. While it might not be the most convenient way to go, it will certainly work. The PS-45 is only sold in the U.S. Top↑


Will my (insert pedal name here) work with the PS-55?

Unfortunately, there is really no way to know about every pedal that exists on the planet, so sometimes it difficult to say for sure which pedals will work and which will not. We tried to provide a wide variety of output voltages so that a large majority of the pedals that are out there will work with the PS-55. Currently, the following voltages are available on the PS-55: 9VAC(1300ma or 1.3aÖ itís the same thing!), 4-12VDC (variable voltage @ 100ma), 9VDC (100ma), 12VDC (100ma), 18VDC (100ma), 24VDC (100ma) Top↑